Last updated on 30 April 2020
The Fantastic Academy Course & Membership Programme allows its members to access and take advantage of an online training platform.
The Terms and Conditions herein govern the agreement between You and 1st Online Solutions Limited (‘We’, ‘Us’) regarding your purchase of the Fantastic Academy course and/or membership. As used within these Terms and Conditions, the Fantastic Academy Programme consists of access to online training courses for home cleaning and/or maintenance services and (in some cases) subscription to software (Service OS).
1.1. In order to purchase this product, You need to:
1.1.1. carefully read the terms and conditions herein and accept them;and;
1.1.2. pay the amount for the chosen package or/and an annual membership fee
1.2. You can purchase the online course:
1.2.1. by completing the online application form;
1.2.2. by calling our customer service team and expressing desire to purchase a course.
1.3. The training programme of the Fantastic Academy is only available to persons aged 18 /eighteen/ years or older.
1.4. We reserve the right to accept or decline a course and/or membership application, in our absolute discretion, to any person.
2.1 By completing the steps described in clause 1.1. You get access to the Fantastic Academy. Depending on the purchased package, you may subscribe to Service OS or get a membership. Your membership begins immediately upon receipt of a confirmation email. Fantastic Academy members have exclusive access to online training programmes,professional endorsement, 60% discount for Service OS subscription, online training and networking events, newsletter with the latest industry updates, webinars and networking.
The Special Offers may appear on Our website(s). You may also be notified of the Special Offers via email and sms. Emails shall be sent to the e-mail address that was provided by You upon creation of your Fantastic Account, messages shall be sent to You on the phone number provided by You upon creation of Your Fantastic Account.
The benefits described in clause 2.1. shall collectively be referred to as the ‘Benefits’.
2.2. You may unsubscribe and/or subscribe back to receiving the Special Offers at any time.
2.3. You shall not hold Us liable if You fail to take advantage or choose not to take advantage of any of the Special Offers, due to time constraint and/or if those offers are subject to availability. Additionally, You shall not be entitled to any refund due to your decision to unsubscribe temporarily and/or indefinitely from receiving the Special Offers.
2.4. Nothing in these terms shall place Us under any obligation to provide a minimum level of Benefits, including but not limited to, preferential rates, discounts, offers, deals or promotions to members of the Fantastic Club. Any and all Benefits shall be provided, in such manner and basis, as We may, in Our absolute discretion, think fit. For avoidance of any doubt, We reserve the right to change, increase or decrease the Benefits without prior notice to You. In case You are not willing to accept the amendments, You can terminate your membership by contacting Us.
2.5. Nothing in these terms shall be construed as a guarantee of satisfaction and/or a certain level of quality of the provision of the services.
2.6. The Benefits of the membership of the Fantastic Club are subject to availability and the minimum charges applicable to all services. For avoidance of any doubt, a member of the Fantastic Club shall not be able to benefit from a preferential rate, discount, promotion and/or any other Benefit, if that Benefit would reduce the price of the service below the minimum applicable charge.
2.7. The Benefits are applicable to the hourly rate of the labour only. For avoidance of any doubt, the Benefits shall not apply to the cost of any and all charges, fees, consumables, goods and/or materials, including but not limited to, detergents, parts, spare parts, materials, goods, congestion charges and/or parking fees.
2.8. The Benefits shall not be applied retrospectively. For avoidance of any doubt, the benefits cannot be applied to bookings for services made prior to the beginning of the membership period.
2.9. The Benefits of the membership of the Fantastic Club are restricted to the owner of the account. For avoidance of any doubt, the benefits of the membership may be applied to multiple properties as long as they are owned by the owner of the account.
2.10. The membership of the Fantastic Club is non-transferable and personal to You. In case You become aware of an unauthorised use of your membership and/or your account, You must inform Us.
3.1. In order to purchase an online course from Fantastic Academy, you must perform a single payment. In order to become a member of the Fantastic Academy, You must pay the Annual Membership Fee. Only payment by credit or debit card shall be accepted as payment method.
3.2. In order to remain a member of the Fantastic Academy and access the benefits the Annual Membership Fee shall be settled for the current billing period via the payment method that You have selected. For avoidance of any doubt, the Annual Membership Fee shall be paid every 12 /twelve/ months or every year.
3.3. The current billing period shall be the period of 1 /one/ year for which the last Annual Membership Fee has been paid.
3.4. If the payment is not successfully settled, due to any reason, We may suspend your membership. The period during which You have been a member shall be considered as unauthorised membership. Any Benefits which have been used during the period of unauthorised use of the membership shall be refunded to Us immediately upon Our request.
3.5. You remain responsible for any unpaid amounts until their settlement.
3.6. The Annual Membership Fee can be increased or decreased from time to time. For avoidance of any doubt, the Annual Membership Fee may not be increased or decreased retrospectively
4.1. Your course purchase or/and membership subscription in the Fantastic Academy commences at the time when your application is accepted, the fee is paid, and You receive a confirmation email.
4.2. The term of the membership is indefinite and may be terminated by You at any time, subject to the conditions in this clause 4.
4.3 You may cancel your membership at any time by sending a cancellation request to fantasticacademy@fantasticservices.com. You may be eligible for a partial refund of the Annual Membership Fee depending on the benefits already used by You and/or anyone authorised by You to use your account during the current billing period.
4.4 If a termination or a cancellation occurs within 14 days after the commencement of the membership, the Annual Membership Fee may be refunded fully or partially on request by the membership owner. If neither You and/or a person authorised by You to use your account has taken advantage of any Benefits during the current billing period, We will refund the Annual Membership Fee in full. If You and/or a person authorised by You to use your account has taken advantage of any Benefit, We will issue a partial refund based on the Benefits that have been used during the current billing period.
4.5. If You are not eligible for any type of refund your membership shall be cancelled and terminated at the end of the current billing period. In case You are eligible for a refund, your membership shall be cancelled and terminated immediately, upon your request.
4.6. We reserve the right to terminate your membership at any time by written notice to You, in case of a breach of these Terms and Conditions.
4.7. Once the membership is terminated, cancelled or expires, You shall no longer have access to the Benefits described in clause 2 (Membership Benefits).
5.4. When purchasing Fantastic Academy course, You agree to provide accurate and complete personal information (including but not limited to your names, address of You or your property, date of birth, email address and/or any credit or debit card information or bank account details) and in case of any changes of that information throughout the period of your subscription, You agree to update that information accordingly, within reasonable time. We shall use this information according to our Privacy Policy. If You fail to comply with the above obligation, We reserve the right to terminate your membership, without prior notice.
5.5. We may revise and change these Terms and Conditions, from time to time, by amending this page. You are obligated to check this page from time to time to take notice of any changes We made, as they are binding on You. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
5.7. Any of the material on our site may be out of date at any given time, and We are under no obligation to update any and all materials, whatsoever.
5.8.You hereby acknowledge and agree that You have read, understood, considered and accept these terms and conditions, and that by using or accessing the Fantastic Academy website and/or apps and/or participating in the Service OS subscription. You are agreeing to be bound by the terms and conditions set forth herein.
6.1. By purchasing any package from the Fantastic Academy courses or becoming a member of the Fantastic Academy, You agree to Fantastic Academy processing your data in accordance with the Privacy Policy.
7.1. The headings in this Agreement shall have no legal effect whatsoever and are provided for informational purposes only.
8.1. If any provision of this Agreement is held to be invalid or unenforceable to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.
8.2. If any provision cannot be reformed, any such provision shall be deemed severable from the terms of the Agreement and shall not affect the validity and enforceability of any remaining provisions.
9.1. Our omission to enforce any provision of this Agreement shall in no way be construed to be a waiver of any such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. Any waiver by Us, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to Us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
10.1. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although We retain the right to bring proceedings against You for breach of these conditions in Your country of residence or any other relevant country.
10.2. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
If you change your mind about your course purchase, you can apply for a refund within 14 days of purchase, provided that you haven’t accessed your course material. Please note that you are no longer eligible if you have accessed your course material or communicated with any course tutors.
This agreement (the ‘Agreement’) together with the documents referred to on it sets forth the terms and conditions by which 1st Online Solutions Limited (we, us, 1st Online Solutions Limited. , Fantastic Academy) offers you to use our Website whether as a guest or a registered user and regardless of how you access them.
Please read these terms of use carefully before you start using the site as they will create a binding agreement between you and us and will govern our relationship whilst you are using our websites and apps. By using our site, you indicate that you have read, understood, considered and you accept these terms of use, and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Our Websites are operated by 1st Online Solutions Limited. We are registered in England and Wales under company number 07082485 and have our registered office at Second Floor, 98 Tooley Street, London SE1 2TH, United Kingdom.
1.1. Access to our site is permitted on a temporary basis only, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
1.2. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
1.3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our absolute opinion/discretion you have failed to comply with any of the provisions of/in these terms of use.
1.4. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
2.1. Only people who are 18 /eighteen/ years old or older may create and use an account with Fantastic Academy.
2.2. You agree to always provide us with accurate and complete info, including if you provide us with your names, address of you or your property, date of birth, email address and/or any credit or debit card information or bank account details. We shall use this information according to our Privacy Policy.
2.3. You agree not to share your account or login credentials with anyone. You shall not sell, transfer or allow any other person to access your account or login credentials. You shall be entirely responsible for maintaining the confidentiality of your account and login credentials.
2.4. You agree to notify us immediately if you become aware of any breach of security, including any loss, theft or unauthorised access or disclosure of your account or login credentials.
2.5. You may terminate or suspend your account at any time by contacting us at fantasticacademy@fantasticservices.com
2.6. We may terminate or suspend your account if we determine, at our absolute discretion that:
2.6.1. You have violated or are violating any term of this Agreement;
2.6.2. Fantastic Academy have stopped or will stop offering any or all services in your area or country;
2.6.3. Terminating your account would be in best interest for Fantastic Academy, the service providers or any third parties;
2.7. If your account is terminated, you will no longer have access to it, including not limited to, any of the data associated to the account, its contents, information, history or services. In case your account is terminated, Fantastic Academy, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us shall have no liability to you. We also reserve the right to terminate any other accounts you may have created or created in the future.
2.8. You hereby acknowledge that you have read, understood, considered and agree that creating and using any and all accounts that you created with Fantastic Academy involves the risk that your account may be terminated or suspended and that, whenever you use the Fantastic Academy websites or apps, you will bear the risk in mind and esteem to always adhere to the rules set forth in this Agreement and conduct yourself appropriately.
2.9. If you submit any creative ideas, suggestions or materials to us (the ‘Unsolicited Ideas’), you grant Fantastic Academy, any of our subsidiaries, partners, service providers, licensors and/or any other third parties related to us a worldwide, perpetual, irrevocable, sub-licensable, transferable, assignable, non-exclusive, and royalty-free right and license to use, reproduce, distribute, adapt, modify, translate, create derivative works of, publicly perform, publicly display, digitally perform, make available to the public, communicate to the public, sell, offer for sale, and import any and all Unsolicited Ideas, including all copyrights, trademarks, trade secrets, patents, designs, industrial rights, and all other intellectual and proprietary rights related thereto, in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, including sharing the Unsolicited Ideas with others, without any compensation to you. To the extent necessary, you agree that you undertake to execute and deliver any and all documents and perform any and all actions necessary or desirable to ensure that the rights to use the Unsolicited Ideas granted to us as specified above are valid, effective, and enforceable. Additionally, you give up any claim that the use by Fantastic Academy, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us, of your Unsolicited Ideas and violations of any of your rights, including moral rights, privacy rights, rights to publicity, proprietary or other rights, and rights to credit for the material or ideas set for therein.
2.10 While using our websites, apps and account systems, you must comply with all applicable laws, rules and regulations in the jurisdiction in which you reside, as well as the additional rules set out by our Agreement with you and the rules that govern your use of our services.
3.1. Our role is as/of an introductory agent for providers of wide range of cleaning and maintenance services and we are authorised by local providers to enter into a contract with you on the service providers’ behalf. We will do this by taking your booking enquiry, allocating the booking to an available service provider (Provider) and then sending you an email confirming the details of your booking and providing a link to the Services Terms and Conditions.
3.2. Once you have indicated your agreement to the Services Terms and Conditions and the terms set out in the email using the link provided in the email, a contract will come into existence between you and the Provider.
3.3. Your contract is with the Provider and the responsibility for the provision of the services rests solely with the Provider. Please read the Services Terms and Conditions carefully as they will be legally binding on you once you have indicated your agreement to them, directly or by confirming the booked service with the service provider.
3.4. Although your contract is with the Provider, we will continue to be your main point of contact whilst the Provider is providing the services that you have requested. Additionally, we may also process all non-cash payments from you on behalf of the Provider.
3.5. Please note that the responsibility for the provision of the services is the Provider’s alone. You acknowledge and agree that we shall not be held responsible and incur no liability of any kind, under any circumstances whatsoever for the provision of services.
3.6 We welcome your feedback about Providers and if you experience problems of any kind with a Provider please contact us straightaway on 020 3746 6919.
4.1. We are the owner or the licensee of all intellectual property in our websites and apps, and of the material published on it. Those works are protected by copyright laws and treaties around the world. We, Fantastic Academy, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us own and reserve all intellectual property rights and other rights and title in and to the Fantastic Academy, and all data and content included therein, including, user accounts, computer and/or app code, titles, objects, chat logs, phone recordings, artwork, graphics, designs, photos, pictures, sounds, musical compositions and recordings, and methods of operation.
4.2. We grant you a limited, non-exclusive, non-transferable, revocable license to use and enjoy the Fantastic Academy website, apps and account system, for your individual, non-commercial purposes only and expressly conditioned upon your compliance with the terms of this Agreement. Unless otherwise expressly authorised by us in a signed writing, you may not sell, copy, exchange, loan, reverse engineer, decompile, derive script from, translate, lease, grant security interest in, transfer, publish, assign or otherwise distribute any of the Fantastic Academy’ (1st Online Solutions Ltd.’s) intellectual property.
4.3. You acknowledge and agree that unless we grant you a license, in a signed written contract, you may never use any of our trademarks, service marks, trade names, logos, domain names, taglines, or trade dress. Any reproduction, redistribution, or modification of the Fantastic Academy and its properties, or use of the Fantastic Academy or its properties, not in accordance with this Agreement, is expressly prohibited and may result in civil and/or criminal penalties.
4.4. You acknowledge and agree that you shall have no ownership or other property interest in your account, and that all rights in and to your account are and shall forever be owned by and inure to the benefit of Fantastic Academy.
4.5. You acknowledge and agree that you have no claim, right, title, ownership, or other proprietary interest in the contents of the websites and/or the apps, and/or any other credits accumulated through any Fantastic Academy’ websites, apps or account systems, regardless of any consideration offered or paid in exchange.
4.6. You acknowledge and agree that Fantastic Academy, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us, shall not be liable in any manner for the deletion, modification, impairment, hacking, or any other damage or loss of any kind caused to content of the websites, apps, accounts and/or account systems, including deletion of any and all of the websites, apps, accounts, account systems and/or any and all accumulated credits.
4.7. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
4.8. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.9. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
4.10. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
4.11. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
4.12. Fantastic Academy Group, Fantastic Academy, Fantastic Cleaners, Fantastic Gardeners, Fantastic Pet Care, Fantastic Doggy Centre, Fantastic Pest Control, Fantastic Handyman, Fantastic Removals, Fantastic Waste Removal, Fantastic Builders, Fantastic Electricians, Fantastic Plumbers are trademarks owned by or licensed to 1st Online Solutions Limited.
4.13. If you’re a copyright owner or agent thereof and believe that content posted on our websites or in our apps or elsewhere, infringes upon your copyright, please submit a notice to the Legal Department with:
– An electronic or physical signature of the person authorised to act on behalf of the copyright owner; – A description of the copyrighted work that you claim has been infringed; – The URL of the location on the website or a screenshot of the location in the app containing the material you claim is infringing; – Your address, telephone number, and email address; – A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and – a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or the person authorised to act on the copyright owner’s behalf.
Mail: Second Floor, 98 Tooley Street London SE1 2TH United Kingdom
Email: legal@1stonlinesolutions.com
Please note that these notifications are legal notices and that Fantastic Academy may provide copies of such notices to the participants in the dispute or to third parties, at its discretion or as required by law. The Privacy Policy does not protect information provided in this notices.
5.1. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.
5.2. We therefore refuse all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
6.1. We put a lot of effort to improve our services. Thus, our site is updated regularly, and we may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. You agree that we may change, update, suspend or restrict your access to any features, parts or the whole site and/or app, at any time, without notice or liability to you. Additionally, you understand and agree that 1st Online Solutions Ltd. might change any system specification requirements necessary to install and use the apps or the sites, in such case you are solely responsible to make sure that you meet the requirements for any necessary additional software or hardware, in order to use the apps or the sites.
6.2. Any of the material on our site may be out of date at any given time, and we are under no obligation to update any and all materials, whatsoever.
7.1. The Fantastic Academy and the materials displayed on our site is provided to you on ‘as is’ and ‘as available’ basis, without any guarantees, warranties or representations of any kind, express or implied. To the fullest extent permitted by applicable law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
7.1.1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
7.1.2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our websites or in connection with the use, inability to use, or results of the use of our websites, apps, account systems and/or any websites linked to it and any information and/or materials posted on it, including:
7.1.2.1. loss of income or revenue;
7.1.2.2. loss of business;
7.1.2.3. loss of profits or contracts;
7.1.2.4. loss of anticipated savings;
7.1.2.5. loss of data;
7.1.2.6. loss of goodwill;
7.1.2.7. wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
7.2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
8.1. You hereby acknowledge and agree to indemnify, defend and hold harmless Fantastic Academy, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us, our officers and directors from and against any and all claims, lawsuits, damages, losses, liabilities and costs that directly or indirectly arise or result from your use or misuse of the Fantastic Academy websites, apps, account systems, services, any violation by you of any of the provisions of this Agreement or the Privacy Policy or any infringement by you of any third party’s right.
8.2. Fantastic Academy reserves the right, at its own expense and in its sole and absolute discretion, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which even you will cooperate with Fantastic Academy in asserting any available defences.
9.1. We monitor and may process information about you in accordance with our Privacy Policy.
9.2. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
10.1. Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms. You warrant that any such contribution does comply with those standards. In cases where any such contribution does not comply with those standards and is a cause for a claim or a dispute you agree and undertake to indemnify us for any breach of that warranty.
10.2. Any material you upload to our site will be considered non-confidential and nonproprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
10.3. You are responsible and liable for any and all communications, information, images, material, their contents and accuracy transmitted, uploaded or posted to our websites, apps or account systems by you to us and any third party.
10.4. You hereby acknowledge and agree that none of the communications, information, images, material and their contents will not be subject to any obligation, whether of confidentiality, attribution or otherwise, on the part of Fantastic Academy, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us won’t be liable for any and all use or disclosure of the communications, information, images, material and their contents. You waive any moral rights you may have in the content that you have posted to the maximum extent permitted by the laws of your jurisdiction.
10.5. You hereby represent, warrant and agree that the communications, information, images, materials and their contents shall not violate any third-party rights.
10.6. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in these terms.
11.1. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
11.2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
11.3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
12.1. You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association or in misleading context.
12.2. Appropriate link text should always be used in links pointing to our website.
12.3. Our site must not be framed on any other site or use any similar technology in relation to the content of the website. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms.
12.4. If you wish to make any use of material on our site other than that set out above or to link to us for commercial purposes, please address your request to fantasticacademy@fantasticservices.com
12.5. You agree that, should we request the deletion of a link to our website that is within your control, you will delete the link promptly.
12.6. If you would like us to remove a link to your website that is included on this website, please contact us. Unless you have a legal right to demand removal, such removal will be at our discretion.
13.1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
13.2. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14.1. Under no circumstances, and under no legal theory, whether in contract, tort (including negligence), strict liability or otherwise, shall Fantastic Academy be liable to you or any other person for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind (including, damages for loss of business, loss of data, loss of goodwill, or lost profits), or any damages for gross negligence of any kind (including, damages for work stoppage, or any other commercial damages or losses) arising from your use or misuse of the Fantastic Academy, even if Fantastic Academy knew or should have known of the possibility of such damages. In no event shall Fantastic Academy be liable for any damages in excess of any amount you have paid to Fantastic Academy for provision of services, if any, during the six /6/ months immediately prior to the time your cause of action arose.
14.2. Notwithstanding the aforementioned limitations of liability nothing in this agreement shall limit Fantastic Academy’ liability:
14.2.1. for damage from injury to life, body or health due to negligent breach of duty or intentional or negligent breach of duty by a legal representative or a person used to perform an obligation of Fantastic Academy;
14.2.2. for other damage arising from a grossly negligent breach of duty by Fantastic Academy or intentional or negligent breach of duty by a legal representative or a person used to perform an obligation of Fantastic Academy;
14.2.3. for intentional misconduct;
14.2.4. for damage arising from a negligent breach of an obligation that is essential for the performance of the contract by Fantastic Academy to the extent that is typical and foreseeable;
14.2.5. for any guarantee given by Fantastic Academy to you; and
14.2.6. for any liability under a jurisdiction’s applicable services liability legislation.
14.3. Because certain states or jurisdictions do not allow for exclusion or limitation of liability for certain types of losses or damages, in such states or jurisdictions, the liability of Fantastic Academy shall be limited to the fullest extent permitted by applicable law.
15.1. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
15.2. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
16.1. Fantastic Academy and you hereby agree to first attempt to informally negotiate any claim or dispute for at least 30 /thirty/ days.
16.2. You shall notify Fantastic Academy of any claims that you have by sending a notice to:
Legal Department, 1st Online Solutions, Second Floor, 98 Tooley Street London SE1 2TH United Kingdom
16.3.This clause /13/ shall have no effect on any statutory rights to initiate a court proceeding in case of a dispute and shall not suspend any statutory limitation periods applicable to the bringing of a claim.
17.1. We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Fantastic Academy, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us, as a result of this Agreement and/or your use of the Fantastic Academy websites, apps and/or account systems.
19.1. You hereby acknowledge and agree that Fantastic Academy may assign this Agreement, in whole or in part, to any person or entity at any time with or without your consent.
19.2. You hereby acknowledge and agree that you may not assign the Agreement without Fantastic Academy’ prior written consent, and any unauthorised assignment by you shall be null and void.
20.1. Fantastic Academy omission to enforce any provision of this Agreement shall in no way be construed to be a waiver of any such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. Any waiver by Fantastic Academy, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
21.1. If any provision of this Agreement is held to be invalid or unenforceable to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.
21.2. If any provision cannot be reformed, any such provision shall be deemed severable from the terms of the Agreement and shall not affect the validity and enforceability of any remaining provisions.
22.1. The headings in this Agreement shall have no legal effect whatsoever and are provided for informational purposes only.
23.1. This Agreement shall be effective as of the date that you indicated that you accept it, whether explicitly or by using the websites, apps and/or account systems of Fantastic Academy, and shall last as long as you continue using the websites, apps and/or account systems of Fantastic Academy.
23.2 You may terminate this agreement by simply ceasing to use the websites, apps and/or account systems of Fantastic Academy.
23.3. You may terminate your account by notifying Fantastic Academy at fantasticacademy@fantasticservices.com.
24.1. Clauses 2.2-2.4 (inclusive), 3, 4, 7, 8, 10, 14-22 (inclusive) shall survive the termination of this Agreement and continue to be in full force.
25.1. This Agreement represents the complete agreement between you and Fantastic Academy concerning the use of our websites, apps and account systems, and supersedes any prior or contemporaneous agreements between you and Fantastic Academy.
25.2. This clause shall have no effect and shall coexist with the Terms and Conditions of the actual services, and shall coexist and not supersede any other Fantastic Academy policies referenced in this Agreement.
26.1 If you have any concerns about material which appears on our site, please contact fantasticacademy@fantasticservices.com.
You hereby acknowledge and agree that you have read, understood, considered and accept this Agreement, and that by using or accessing the Fantastic Academy websites and/or apps, you are agreeing to be bound by the terms and conditions set forth herein.
At 1st Online Solutions Limited (we, us, 1st Online Solutions Limited, Fantastic Services), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, apps and any other services we provide (“our Services”).
Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide, including our online and mobile products. This policy does not apply to third parties, including other companies you might interact with on or through our services.
When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookies Policy, our Website Terms of Use, our GoFantastic End User Licence (available in-app) and, if applicable, our BFantastic End User Licence (available in-app).
Please read this entire policy carefully. When registering an account, or using our websites, apps and services, you are agreeing to the practices described below.
For the purpose of the Data Protection Act 2018 (the Act), the data controller is 1st Online Solutions Limited, a company registered in England and Wales, with registered company number 07082485, whose registered office is located at Second Floor, 98 Tooley Street, London SE1 2TH. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA040002.
If you don’t understand any parts of the policy or you have any questions, please do not hesitate to contact us at privacy@fantasticservices.com.
We want 1st Online Solutions to not only stand for a Fantastic experience, but to also be among the first to set the new standard in data protection regulations. We have adopted the requirements of the General Data Protection Regulation (‘GDPR’) to ensure that we fully comply with the principles of national and international data protection laws. We have established the following data protection principles as our guidelines:
1. Lawfulness, fairness and transparency of data processing
Your personal data will be collected and processed in a legal, fair, and transparent manner.
2. Purpose and storage limitation
The personal data we collect serves an explicit and a legitimate purpose and will not be stored by us for any longer than is necessary.
3. Data minimisation
Any personal data that we use will be adequate, up to date, and only limited to what is necessary for us and our partners to provide any of the offered services.
4. Accuracy
The personal data we have on file will be the correct, complete, and updated (if necessary) information that you have personally provided us with. Suitable steps will be taken to ensure that inaccurate or incomplete data is either deleted, corrected, supplemented, or updated.
5. Confidentiality and data security
Your personal data will be treated as confidential, and will be kept secure by taking all suitable organisational and technical measures to prevent unauthorised access, illegal processing and distribution, as well as the accidental loss, modification, or destruction of your personal data.
Information that you provide to us, such as your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you or your property revealed in photographs and/or video and/or audio recordings of you or your property and any persons or objects therewith which you provide to us or which the service provider takes or records before, during and/or after the provision of the services in accordance with the terms and conditions of the services and any other information that you choose to provide voluntarily, when you:
– register with us and log in through our websites and/or our apps;
– create an account in our websites and/or our apps;
– submit a booking enquiry through our websites and/or our apps;
– make a booking/order through our websites and/or our apps, and during the service itself;
– complete contact or enquiry forms on, or otherwise provide information via, our websites and/or our apps;
– subscribe to receive any newsletter we may offer from time to time;
– complete any voluntary surveys we may ask you to participate in from time to time;
– send feedback to us via our website and/or our apps;
– respond to our marketing communications;
– correspond with us by telephone, post or email or via the instant chat function on our websites and our apps (in which case we will keep a record of that correspondence); or
– report a problem with any of our Services.
Information that we may collect automatically each time you visit any of our websites, use any of our apps or account systems:
– basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account; technical information, including the type of device) you use, network information, your operating system, the type of browser you use, etc;
– statistical usage data about our users’ browsing actions, patterns, interactions and navigation through our apps and/or websites. Please note that this data does not identify any individual;
We may also use GPS technology or other location technology in connection with our apps to determine your current location. This will be the case, for example, if you are a customer and would like to use the instant chat function in the GoFantastic app, or if you provide services under the Fantastic Services brand and use the BFantastic app to manage your jobs (for further details see the BFantastic End User Licence, which is available in-app). Some of our location-enabled services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by changing your location preferences in the settings menu on your device. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies and debt collection agencies) and may receive information about you from them.
Here is what type of information you can access:
Up-to-date information regarding recent orders; personal information (including name, email, phone, address, communications and personalised advertising preferences); payment settings (including credit card information); marketing communication settings; booking and enquiry history.
– to administer any account you may have with us;
– to manage your booking or respond to booking enquiry and to arrange the performance of services by your service provider;
– to occasionally provide you with co-branded and joint offerings in the form of products or services;
– to carry out our obligations arising from any contracts entered into between you and us;
– to provide you with the information, products and services that you request from us;
– to communicate with you about any comments, complaints, queries or feedback you might have about us or the Services;
– to give you the ability to interact with any service features on our website when you choose to do so, for instance with your online account and all of its features, our real-time chat service, our online booking system, and more;
– to notify you about any changes to our Terms or our Services, to communicate any information about your booking with you and to send you any account-related information and announcements;
– to ensure that content on our websites and our apps is presented in the most effective manner for you and your computer and/or device;
– to provide you with information about goods and services we offer that we feel may interest you by post, telephone, SMS or email. We will send that information by SMS or email only if:
(i) you have consented to this; or
(ii) the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or
(iii) after opting out (and/or unsubscribing) you continue to use our services; or
(iV) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. If you do not want us to use your information in this way, please contact us using our contact form or the contact details in paragraph Contact below.
Specifically, we will provide your data to the service provider who is allocated to provide services to you, for the purpose of providing those services. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you require, together with any relevant photographs you may have provided; (iii) the non-binding quote we have provided to you; and (iv) your payment details.
– to administer our websites and our apps and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
– to improve our websites, apps and services, to ensure that content is presented in the most effective manner for you and for your computer and device;
– to monitor and improve the security, quality and efficiency of our products and services;
– to allow you to participate in interactive features on the websites and apps, when you choose to do so;
– as part of our efforts to keep our websites and apps safe and secure;
– to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
– to make suggestions and recommendations to you about goods or services that may interest you and to otherwise manage our relationship with our clients.
We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.
Our websites and our apps use cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse our websites and apps and also allows us to improve our Services. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.
We are an international company with operations around the world. By using our services, you are authorising us to process your information anywhere we or our partners do business.
All information you provide to us is stored on our secure server in Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All payments made through our websites and our apps are processed by our selected third party payment processing services Braintree and Stripe. Such payments are encrypted using Secure Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.
We may process and store information that we have collected anywhere that we or our partners operate, in countries outside of your country of residence. We keep cross-border transfer of personal information to a minimum. In cases where we do transfer any personal information to countries outside of your country of residence, we ensure you that the information is transferred in accordance with this Privacy Policy and according to the applicable laws.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure within 1st Online’s companies
We may disclose your personal information to any member of our family of companies, which includes but is not limited to any of the companies registered in England, Wales, Bulgaria and/or Australia (for a current list, please email us at privacy@fantasticservices.com), our ultimate holding company and/or its subsidiaries, any of our subsidiaries (as defined in section 1159 of the UK Companies Act 2006) of the relevant company, our ultimate holding company and/or any and all of its subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us.
Third party companies
We may disclose your personal information to third parties for the following purposes:
We work with a network of service providers who carry out the services that you have requested. When you book a service, we will forward any relevant information (such as names, addresses, means of contact, types of services and payment, photos and videos that you have sent us during the booking process, specific requests, etc.) that you have provided and that is needed by the service provider in order to carry out the service. These partners will also abide to all confidentiality obligations that are consistent with our Privacy Policy and the agreements that we have entered into with them.
If when you are paying for a service you decide to pay by credit or debit card, we will share your payment-related information with entities we have engaged to process payments and provide similar financial services (for example fraud prevention). In any such case the service providers are allowed to process only the information solely for the purposes necessary to perform the requested service.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
If all or substantial amount of 1st Online Solutions Limited’s assets or the assets of our group of companies are acquired by a third party. In this case, personal data held by us about our customers will be one of the transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use, our GoFantastic End User Licence, our BFantastic End User Licence and other agreements; or to protect the rights, property or safety of 1st Online Solutions Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and in an event of a report/claim made to our insurers or the insurers of our partners;
If you do not make payments that you owe in relation to any services provided to you by the service provider, we we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud protection, credit risk reduction and in an event of a report/claim made to our insurers or the insurers of our partners. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions;
If we are forced to protect our own rights, property and operations (enforcing contract performance or pursuing remedies or limiting damages we may sustain).
We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect the information that we have collected from unauthorised access and third parties.
However, please note that no server, network or data transmission over the Internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites, apps and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by accessing the preference centre in your online account or by contacting us using the contact details in paragraph Contact us below.
The General Data Protection Regulation also grants you the rights : to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way and to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.
Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of the 1st Online Solution Ltd.’ websites without ever creating an account, purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as your account is active or for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
If you have more questions or you want to exercise any of your rights, contact our team by sending an email to privacy@fantasticservices.com. We will then review your request and get back to you within 30 days. You can also reach out to The Information Commissioner’s Office, who will be able to advise you on how to submit a complaint.
Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.
By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy, we will post the updated policy on this page and may place notices elsewhere within the websites and the apps (such as the home page) for a reasonable period of time, so that you may be aware of the changes.
In the event of any changes, we will also update the “Last updated” date at the top of this Privacy Policy. You should check our Privacy Policy occasionally to ensure that you are happy with any changes we make. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.
At any time, you can contact our information security team directly with all questions, comments and suggestions concerning this Privacy Policy and data protection at privacy@fantasticservices.com or address it to 1st Online Solutions Limited by post at Second Floor, 98 Tooley Street, London SE1 2TH.
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